DELIVERY & RETURNS


Delivery Charges

For UK orders up to and including £120 postage and packing costs  £4
For UK orders over £120 postage and packing costs  £7
For Republic of Ireland and Europe all orders postage and packing costs £15

For delivery to any other country please contact us before placing your order

Returns & Exchanges

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in original condition.  It must also be in the original undamaged packaging. You are responsible for the charges of the return delivery.

If an exchange request is not possible for stock reasons, we will issue a refund and confirm by email.

Postage and packaging charges are non-refundable and you will be responsible for the items until they are returned and signed for by us. We suggest you use the Royal Mail Recorded Delivery to return any items.

To complete your return, we require a receipt or proof of purchase.

Please enclose full contact details so that we can contact you if required.

Items in sale cannot be returned but exchanged only.

We cannot accept liability for goods lost or damaged in transit.

Faulty goods can be returned up to 6 months after purchase. Faulty goods are goods where a manufacturing fault becomes obvious within 6 months. This does not include damage caused by normal wear and tear. We will refund your postage costs for the return of faulty goods. 

To return your product, you should mail your product to: Terra Nova Shoes, Finches, Wigginton Bottom, Near Tring, Herts  HP23 6HW